PRIVACY POLICY

Effective Date: [28-05-2025]
Website: https://www.carmellesangelshomecare.com
Contact: info@carmellesangels.com

1. Information We Collect

We may collect the following categories of personal information when you visit our site, fill out a form, or communicate with us:

Contact Information: Name, phone number, email address, mailing address
Health Information: When you request caregiving services, we may collect health-related details necessary to provide appropriate care
Communication Data: Records of your inquiries, messages, or support tickets
Device & Usage Data: IP address, browser type, referring URLs, and device identifiers (collected via cookies or analytics tools)

2. How We Use Your Information

We use your personal information for the following purposes:

To respond to your inquiries and provide requested services
To communicate with you, including via email or SMS
To schedule appointments or care assessments
To improve our website functionality and user experience
To comply with legal and regulatory requirements

3. Text Messaging Consent and Terms

By contacting Carmelle’s Angels Home Care via text, you consent to receive informational text message responses related to your initial communication. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP, or email us at info@carmellesangels.com. Reply HELP for support.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance user experience, understand site usage, and improve content. You can adjust your browser settings to refuse cookies, but some website features may not function properly.

5. Sharing and Disclosure of Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. Information may be shared only in the following limited situations:

With service providers under confidentiality agreements to help deliver our services
When required by law, court order, or to comply with legal processes
To protect the rights, property, or safety of Carmelle’s Angels Home Care, our clients, or others

6. Security of Your Information

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, misuse, or disclosure. While no method of transmission over the internet is 100% secure, we follow industry best practices.

7. Children's Privacy

Our services are intended for adults and not directed to children under the age of 13. We do not knowingly collect personal information from children.

8. HIPAA Compliance

For any health-related data collected in the course of caregiving services, we comply with the Health Insurance Portability and Accountability Act (HIPAA). All personal health information is treated as confidential and handled according to federal standards.

9. Your Privacy Rights (U.S. Residents)

Depending on your state of residence, you may have the right to:

Access, update, or delete the personal information we hold about you
Withdraw consent for certain uses of your data
Request details on how your information is used and shared

To exercise these rights, contact us at info@carmellesangels.com.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Updates will be posted on this page with a revised “Effective Date.”

11. Contact Us

TEXT (781) 214-6770. By contacting Carmelle’s Angels Home Care via text, you consent to receive informational text message responses related to your initial communication. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP, or email us at info@carmellesangels.com. Reply HELP for support.. Privacy Policy https://www.carmellesangelshomecare.com/privacy-policy.